Consent

By using our Website, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use our services.

Information We Collect

We collect personal information you provide directly, including:

• Name, phone number, email, shipping address
• Order details and preferences
• Data from contact forms or customer support queries
• Browser/device data such as IP address, browser type, and visit timestamp

We do not store any payment details. Payments are processed securely via CCAvenue, which operates under its own privacy policies.

How We Use Your Information

We use collected data to:

• Process and fulfill orders
• Provide customer service and transaction updates
• Improve website functionality and user experience
• Analyze usage patterns and prevent fraud
• Comply with legal and tax obligations

We may contact you via email, SMS, or phone for transactional purposes or service-related notifications.

Log Files and Cookies

Our website uses standard log files to record visitor information such as IP addresses, browser type, ISP, timestamps, and referring/exit pages. These are used for analytics and are not linked to personally identifiable information.

We use cookies to store user preferences, track site usage, and enhance user experience.

For more general information on cookies, please read What Are Cookies from Cookie Consent.

Advertising and Analytics

We may work with third-party ad networks or analytics providers that use cookies, JavaScript, or web beacons to:

• Track user interactions
• Serve relevant ads based on browsing behavior
• Measure ad effectiveness

These providers may collect your IP address automatically. We do not control third-party cookies, and you are encouraged to review their privacy policies individually.

Third-Party Services

• Payments: All transactions are handled by CCAvenue. We do not collect or store card details.
• Embedded Content: Some website sections may include embedded content (e.g., maps, videos) from third-party sites that may collect data independently.

Data Retention and Deletion

We retain data as long as required for fulfilling orders, taxation, or customer service.

You may request your data to be deleted by writing to: support@gourangapaul.com

Data Security

We employ standard security practices including:

• HTTPS encryption
• Access-controlled admin interfaces
• Regular server updates and patches

No system can be 100% secure. You provide data at your own risk.

Your Rights Under Indian Law

In accordance with the DPDP Act, you have the right to:

• Request access or correction of your data
• Withdraw consent for data processing
• Request deletion of your data
• File a complaint with our Grievance Officer

GDPR Data Protection Rights (EU)

For users in the European Union:

• Right to access, rectify, or delete your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

We respond to all valid requests within one month. Email us at support@gourangapaul.com.

CCPA Privacy Rights (California)

Under the California Consumer Privacy Act, California residents may:

• Request disclosure of personal data collected
• Request deletion of personal information
• Opt-out of sale of personal data (we do not sell personal data)

To exercise these rights, contact us at support@gourangapaul.com.

Children's Privacy

We do not knowingly collect data from children under age 13. If you believe your child has submitted personal data, contact us and we will delete it promptly.

International Users

Your data may be processed or stored in India. By accessing the website from outside India, you consent to the transfer of your information across borders.

Grievance Officer

To raise any privacy concern or complaint, contact our Grievance Officer:

• support@gourangapaul.com
• Gouranga Paul Group, 14F/1E Dum Dum Road, Kolkata – 700030, India

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date. Continued use of the website implies your acceptance.

Contact Us

For questions about this policy:

• support@gourangapaul.com
• +91-33-25568763

Thank you for trusting Gouranga Paul Group.